Customer Care and Service
Artform Fine Art is owned and operated by Artform whose Customer Care and Service, Privacy and Security Policies are outlined here. It is our intention to ensure that each shopping experience with Artform Fine Art is an enjoyable and satisfying one.
We are committed to delivering quality artwork in a timely fashion. Our emphasis is placed on developing good relationships with our customers so that they continue to shop with us and benefit from acquiring the fine art we are featuring on this site. We strive for 100% Customer Satisfaction. If you have any concerns or questions regarding your order, please contact us at firstname.lastname@example.org immediately so that we can remedy the situation.
Orders are typically processed and shipped between 3-5 business days via the shipping method of your choice. If there is a possibility of a shipping delay, we will notify you immediately.
Artform ships all orders within the United State by ground and air via UPS and Fedex. If a customer requests another carrier, we will submit shipping charges at customer’s request. For shipping outside the United States, please contact us for shipping information.
PO Box addresses are unacceptable. A person must be available at all addresses to sign for the package.
Artform is only required to collect sales tax on orders shipped within New York State. This refers to the sales tax on Art Prints purchased on this site. The appropriate tax rate will be calculated and applied to your order at checkout. No tax will be applied to orders shipped outside New York State.
REFUND & RETURN POLICY
Fine Art Limited Edition Prints
Fine Art Limited Edition Prints are custom printed for each order. They are also hand-numbered and signed by the artist. Particular care is taken to ensure the art print is carefully handled and packed for shipping. As this is a custom order, the print(s) are non-returnable and non-refundable. Limited Edition Prints are considered final sale items.
Returns are ONLY accepted on Fine Art Limited Edition Prints that have been damaged in shipping or the wrong item was shipped. If your order should arrive in less than satisfactory condition, please take a digital photo of the art print and the shipping container it arrived in, then send the photos in an email to email@example.com for a return authorization number no later than 7 days from receipt of the merchandise. You can also contact Artform Fine Art directly at 845.562.2318. The item should be returned using UPS and please make sure to request tracking information. We are not responsible if your package should get lost by the carrier. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are nonrefundable).
Artform takes your privacy SERIOUSLY and will take all measures to protect your personal information. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will only use your information to contact you regarding the processing of orders or for other customer service concerns.
Artform collects information that is necessary only to process an order. All orders are processed through STRIPE including all credit card payments. All account information collected on this web site is stored on THEIR secure site and is not available to Artform's computers, other than shipping and email information.